Refund policy

Refund policy

Returns & Exchanges


All sales are final. Due to the hygienic nature of cosmetic and personal care products, we do not accept returns, exchanges, or offer refunds, except where required by Canadian law.

We will provide a refund, exchange, or replacement only if the item:
1) Is defective or damaged

2) Is not as described or advertised

3) Does not perform as intended

To request a return, contact us within 7 days of delivery at [Insert Contact Email], and include:
1) Your order number

2) Photos of the issue

3) A short description of the problem
If approved, we’ll provide return instructions and a prepaid return label.

Unless defective, these are final sale.

Refund Processing

·      Refunds are issued to your original payment method

·      Allow up to 10 business days after we receive any return

·      Shipping fees are non-refundable, unless the return is due to our error

 

► Click here to start a return.

How to Submit a Return Request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

  • Log in to your account: 1. In the Email field, enter your email address, and then click Continue.
  • In your email account, open the email sent from our store and copy the six-digit verification code included in the email
  • Go back to the online store and then enter a six-digit verification code.
  • Click the order that you want to submit the return for.
  • If your order has more than one item, then select the items that you want to return.
  • Select a return reason and add a note for the store.
  • Click Request Return. If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label. 
  • After the product is returned, you receive a refund.

Once your return is approved, you will receive an email with shipping instructions. Securely pack the items for return and include the original packing slip with your RMA number noted. Decorté is not responsible for returned articles lost during transit.

Your return will be processed promptly upon arrival. Processing time is usually 30 business days from when the return is received. An email will confirm receipt and processing of your return.



If the carrier damaged your package during shipment, save the box and the merchandise and notify us immediately at ecommerce.ca@jcosmeusa.com so we can replace the damaged items.

 

WHOOPS ! MADE A MISTAKE ON MY ORDER !

Not a problem ! We can cancel your order up to one (1) hour after purchase and 

place a new order with the correct information. E-mail ecommerce.ca@jcosmeusa.com or call us at 672-251-4119 (Canada).

 

WAIT ! STILL HAVE QUESTIONS! 

Depending on your bank’s processing time, it may take up to 10 business day for

the refund to be posted to your bank account 

We’re here for your ! E-mail ecommerce.ca@jcosmeusa.com or call us at : 672-251-4119 (Canada).